Policy
Cancellation & no-show terms
These terms apply to confirmed Avenix Global transportation. Quotes that have not been confirmed by our team can be withdrawn at any time at no charge.
Notice windows
Cancel free of charge within these windows
Cancellations received before the window below are not charged. The window depends on the service type and how far the work sits from the pickup area.
- Local transfer (within 50 miles of the pickup area)
- 4 hours before the scheduled pickup
- Distant transfer (beyond 50 miles)
- 8 hours before the scheduled pickup
- Local hourly / as-directed service
- 12 hours before the scheduled pickup
- Distant hourly / as-directed service
- 24 hours before the scheduled pickup
Inside the window
Late cancellations and no-shows
- A cancellation received inside the notice window is charged at 50% of the quoted transportation fare.
- A no-show — where the vehicle arrives at the confirmed pickup and the passenger cannot be located, and no contact is made — is charged at 100% of the quoted transportation fare, plus any waiting time already incurred.
- For airport arrivals we track the flight where the flight details you supplied allow it. A delayed or diverted flight is not treated as a no-show; tell us as soon as you can so we can re-time the vehicle.
- Changes are not cancellations. Where a change can be accommodated with the same vehicle we re-price the itinerary at the published rates rather than applying a cancellation charge.
- Coach, multi-vehicle, event and multi-day programs are governed by the terms confirmed in writing for that program, which may require longer notice.
To cancel or change confirmed work, call +1 (415) 730-3482 or email info@avenixglobal.com. Cancellations are effective when received by our team.
Plan your next movement with Avenix
From a single executive airport transfer to multi-day, multi-city operations involving dozens of vehicles — our team scopes, quotes and coordinates it end to end.